Here are some of the nice things our clients have to say...
We don’t know what we would have done without Krystal!
She was available whenever you needed to ask questions, and for us as first time home buyers we had a lot of them. The home buying process was very clearly laid out, step-by-step and she helped us choose a mortgage that suited our needs.
The Mortgage Duo is an exceptionally professional business to work with, and the service goes above and beyond. The customer service you get when you choose a business like Mortgage Duo doesn’t exist anymore and it made the experience far less stressful than we could have imagined. We are so very happy that we went with Mortgage Duo, and will be recommending their service to everybody!
Alysha & John | First Time Buyers
Kaela was such a help in our remortgaging. She made the process quick and easy. Doing the whole thing online through their portal was so much easier than having to make appointments and take time off work to sign everything. We will absolutely be recommending them and will use them in the future if the need arises.
Thomas & Jacquelyn | Refinance
We were so happy to work with Krystal for the purchase of our first home. She made everything very easy to understand, and worry-free. I would recommend the Mortgage Duo to anyone, whether first time buyer, or simply renewing your mortgage. They were absolutely lovely!
Dana & Heather | First Time Buyer
I highly recommend the Mortgage DUO! They are knowledgeable, friendly, efficient, and have their clients’ best interests at heart. I have really appreciated working with them!
Steven & Allison | First Time Buyers
Easy process with absolute top notch service
Caleb | Renewal
I would recommend using the Mortgage DUO hands down! Krystal made everything so simple, and helped my husband and I get into our own house. I truly believe if it wasn't for all the work she did we wouldn't be able to purchase a house right now. These girls are amazing!
Daniel & Laura | Home Purchase
Kaela was beyond amazing to work with! She put up with the million questions we thought of, always got back to us promptly and made sure we understood everything! She got us an amazing renewal rate on our mortgage! I recommend 100% for any and all mortgages!
Carl & Emily | Refinance
If you are buying a house, Kaela is there for you. She is pretty much available around the clock to answer your questions and will help you through the process step by step. Her communication is clear and concise, you will always get a satisfying answer and she keeps you up to date on all processes.
Kaela did more than what I thought a mortgage broker could do. When we had difficulty pleasing a lender, she arranged a last minute contractor to look at the house. When there was a possibility of delay, she informed everyone who needed to know for us. She provided us information and guidance on everything from mortgage approval to setting up our utilities.
The most convenient part? The whole process was done via emails, phone calls, and the online Loan Portal. We didn't have to drive to Dawson Creek (from Chetwynd) all the times we needed to sign papers or ask questions. I'm not even sure if Kaela knows what we look like.
Thank you Kaela for helping us achieve a 30 day sale!
Kelsi & Jacob | First Time Buyers
The best! Very professional and helpful! Honestly Kaela is the reason why selling and buying our homes went so smoothly! Thank you
Corbett & Patrice E. | Purchased
Efficient, Knowledgeable and Great Customer Service!! I would definitely recommend them!
Ryan & Leigh F. | Purchased
Kaela is amazing to deal with. She answers all questions you ask very quickly. Glad I went with The Mortgage Duo.
Valerie R. | Refinanced
The Mortgage Duo were amazing to work with! They know their stuff and take pride in their work. We would without hesitation recommend the Mortgage Duo to anyone looking to refinance or make a purchase. 5+ stars!
Ryan M. | Client
On the eve of Thanksgiving Day, our family is really grateful to the wonderful professionals from The Mortgage Duo. Thank you very much, Kaela and Krystal , for making our dreams come true. It was amazingly easy and fast to buy our first house in Canada with your assitance, help, and support. We wish you great success and prosperity, and we definitely recommend you to anyone who has decided to purchase their dream property.
Oleg & Iuliia | New to Canada
I am so thankful to have been introduced to the Mortgage Duo. Their services are truly outstanding. Krystal was our broker and moved mountains day and night to assist us. Professional, fast acting, immensely intelligent and warm hearted, these ladies are simply amazing and support their clients 100%. I cannot recommend their services enough and will be a loyal customer going forward.
Roxy H. | Client
Krystal was fantastic, and made our mortgage renewal so easy and stress free. She was always available to answer any questions and kept us updated on every aspect of the process. Thank you so much! Will definitely recommend the Mortgage Duo to everyone.
Christine M. | Refinance
These girls are very helpful and very easy to work with! They are well motivated and will do all that they are able to do to help you :)
Colin F. | First Time Buyer
Krystal has been excellent: very professional, attentive, and accommodating. I have had the best experience dealing with her. But then I have known her for years, and I know that that is how she is always. The process with my mortgage was a bit complicated, and Krystal went beyond her duty to make it the best for me. Thank you Krystal!
Galina R. | Refinance
Couldn't have been easier!! I would highly recommend the Mortgage Duo to anyone I know looking to get approved for a mortgage.
My wife and I have been looking to purchase our first home for a few years now and had been to various financial institutions locally. The options we had been offered by other institutions did not match our needs. After doing some research on mortgage brokers we decided we would stop in and see if The Mortgage Duo could offer us what we needed.
The whole process from start to finish was painless and stress free thanks to Krystal and her teams knowledge and expertise. She answered any questions we had promptly and explained the whole process to us first time home buyers in an easy to understand manner. She led us through the process step by step and was always available for clarification on any details we didn't understand.
The service we received was far more than we had expected. She coordinated everything in every aspect and ensured the process went smoothly and stress free. That holds alot of value In today's busy lifestyle where a lot of people don't have the ability, time or knowlede and resources to organize each step without headaches.
The Mortgage Portal is one aspect of their services that made it so simple and easy for us. Any communication between us was easy to access and all documents and particulars are available at the touch of a finger. It really felt like we truly had someone working for us and doing their best to make this new-to-us process painless and easy to understand.
We are now owners of a beautiful home and will continue to have access to The Mortgage Duo's service long past our closing date and throughout the life of our mortgage. Very satisfied clients :)
Dustin & Amanda | First Time Buyers
Krystal is professional and very efficient at this line of work. In todays competitive market place she was on top of the phone calls and paper work requests. She took the time and learned what would work best for our daughters first mortgage. Krystal managed our time very well with the short time period and hurdles that we needed to overcome to finalize this mortgage. She was always available to answer questions or requests. We would highly recommend Krystal as your next Mortgage Broker.
Jack & Judy M. | Client
Kaela made us feel so comfortable in our journey towards buying our first home. She was so accommodating and easy going. She always made us feel free to ask questions and was always happy to explain and simplify things to help us learn and ease the stress of buying a new house.
I would highly recommend The Mortgage Duo and my husband and I both couldn't ask for a better team!!
Thank you so much 😊
Chris & Kristan M. | First Time Buyers
Kaela Fraser has been amazing to work with! We highly recommend the Mortgage Duo. The loan portal makes the process so simple and easy to follow. Thank you Kaela!
Clark & Beth | Purchased
Very great job! Made it so much easier and less stressful, didn't have to worry about forgetting anything they let you know when you needed to provide them something. It was great having someone walking you through everything so you understand it especially when it's your first home. When they banks turned me away Kaela went to bat for me and got me my mortgage. I would definitely recommend coming and talking to these two for your first or next home.
Connor R. | First Time Buyer
Wonderful! On top of everything! Took a huge stress off our shoulders so we could focus on packing
Amber M. | Purchased
If you're looking for an experienced Mortgage Broker I would recommend The Mortgage Duo. Their knowledge and expertise helped me greatly. Their hours will flex around your schedule and deliver great results at the best rate.
Chris W. | First Time Buyer
Thank you Kaela so much for such great assistance throughout this process, The Mortgage Duo really helped out big time in making this whole thing run nice, quick and smooth! We would recommend you again and again.
David & Dawn B. | Vacation Home
I was looking on Google for a mortgage broker and The Mortgage Duo came up. I called them up and they got me set up with a meeting right away. Both the ladies are friendly and professional. Communication was timely and they made the lengthy mortgage process feel like a breeze. I would recommend them to anyone looking to get or renew a mortgage!
Matthew I. | Refinance
We had an excellent experience working with The Mortgage Duo! They explained everything to us in a very easy to understand way and never made us feel silly for asking questions. We were in to refinance our mortgage and they were able to find us an awesome interest rate and were even able to work some magic and make some fees disappear! I was so impressed with their professional, yet friendly service, it was very personable and timely. I will definitely be recommending them to our friends and family! Thanks Mortgage Duo :)
Braydon & Katie P. | Switched Lenders
Krystal from The Mortgage Duo went above and beyond for us. She worked really hard to get us the best deal and was so organized and on top of everything every step along the way. When there was some complications arising in our offer, she was on top of it calling the lawyer to coordinate the information before I even needed to start thinking about calling the lawyer. She was always going above and beyond finding contacts for local inspectors for us, doing things that are definitely not required of a mortgage broker. She even got us a nice gift for our move!!! She also has the online portal which is very handy to locate all of our mortgage info in one spot. Most importantly I really felt that I could trust her as we worked through the process of buying our first home. Thanks for everything Krystal! I would definitely recommend The Mortgage Duo to anyone.
Michelle & Robert | First Time Buyers
for all your wonderful comments!
Had a great experience with The Mortgage Duo! They not only got us the best interest rate, but when any issues came up or last minute changes needed to be made, they stayed in communication with me and was efficient on getting things sorted out. Would definitely recommend The Mortgage Duo!
Karen W. | Rental Property
"My wife and I want to sincerely thank the Mortgage duo with the purchase of our amazing house. I am not the most tactful person and when I say we spoke to other companies before we heard about the Mortgage Duo, I know its not the most tactful but its the truth. We even spoke with a family friend in the business that was unwilling to help. The Mortgage Duo were honest, professional but mainly they actually cared. It was like the Mortgage Duo wanted what we wanted and were going to try anything and everything in their power and expertise to TRY for us. That was all we wanted. So Thank You Mortgage Duo."
Andrew & Jaimie M. | Rural Acreage
We were first time homebuyers, so we looked for a mortgage broker online and found The Mortgage Duo. We really liked the flexible hours you worked. So we decided we would try it out. They explained all the different kinds of mortgage options to us, that the banks never bothered telling us about. They worked fast and always kept us updated. We recommend their service to anybody. You will not regret it!
Anton & Natalie R. | First Time Buyers
Everything went smooth! Any issues that came up were solved hassle free and you worked around our schedules.
Thank you very much!
Chance & Jessica E. | Purchased
“They have great experience in all mortgage matters. They were so helpful and took the time to help us find the best options for us. They had a lot of great contacts for lawyers, insurance brokers, etc. They were always very patient with us as we had a lot of questions. They responded quickly to all our emails and was able to comprehend them even with our language troubles. For us, as New to Canada and First Time Home Buyers, we would recommend The Mortgage Duo to everyone. It was a great experience to work together with these two ladies. You were here when we needed you the most. Thank you again!”
Rolf & Eveline F. | New to Canada
Thank you Krystal and Kaela from The Mortgage Duo for the help, guidance and hard work you put in with getting me a mortgage for my first home. You made me feel very comfortable in a stressful time, and were very personable and easy to talk to. I would highly recommend anybody looking to get a mortgage to contact the Mortgage duo, as I had a great experience.
David N. | First Time Buyer
This was my first time using a mortgage broker, so it was nice to not stress wondering if I’m getting the best deal with this bank or that bank. Really appreciated you coming to our house for appointments during business hours or evenings. After my initial conversation with you, you were very knowledgeable as well as professional, it was all easy sledding from there. I like the fact that you do the homework for us to find the best rates and options that work best for my family and then present the best option(s) to me. Very personable, you managed to take the brunt of the stress away when mortgage hunting, returned our phones calls promptly and met all deadlines on time, you definitely went the extra mile.